Bangkok Airways 6th ‘most-loved’ airline

BASED on a survey conducted by UK-based consultancy Skytrax and released this week Bangkok Airways is the sixth most- loved airline in the world while Thai Airways International ranked 18th.

With over 420 airlines featured in the survey in which customers rated their flights across eight categories including seat comfort, onboard services, food & beverages, inflight entertainment, onboard Wi-Fi, airport services and value for money, Asian airlines dominated 11 out of the top 15 positions.

BKK Air 2The most-loved airline in Skytrax reviews is Vistara, an India-based joint venture between Tata and Singapore Airlines, with 86% satisfaction score but because their result was drawn from less than 50 reviews it was not ranked in the table of 80 best performers below.

This led to Garuda Indonesia coming first with 85% satisfaction score, Asiana Airlines second with 83% satisfaction and EVA Air third with 81% satisfaction.

“Europe’s most loved airline is Athens-based Aegean Airlines who rank 4th worldwide on a satisfaction score of 80.7%. In the region, Lufthansa are No 2 in Europe scoring 71.01%, followed closely by Aer Lingus at 70.94%. Low-cost airline Ryanair (61.57%) has improved considerably in the last year, and now scores 6% higher than British Airways (55.63%).

“Amongst the big three Middle East airlines, Qatar Airways leads the way, ranked 12th worldwide with a satisfaction score of 75.16%, Emirates at 62.82% and Etihad Airways scoring 48.91%.

“North America produces contrasting satisfaction scores. Virgin America head up the list with 71.78% satisfaction, Alaska Airlines on 70.4% and jetBlue Airways at 69.2%. Delta Air Lines (55.72%) is the highest position major US carrier, before a considerable drop down to United Airlines (34.4%), American Airlines (33.51%) and Spirit Airlines at 29.68%,” Skytrax said.

At Farnborough Airshow in UK last month, Skytrax named the world best airlines for 2016 with Emirates coming first followed by Qatar Airways in the second position and Singapore Airlines placing third.

The Top 80 Most Loved Airlines

Results exclude any airline with under 225 reviews


1.Garuda Indonesia 8.499 Asia
2.Asiana Airlines 8.311 Asia
3.EVA Air 8.129 Asia
4.Aegean Airlines 8.070 Europe
5.Korean Air 7.926 Asia
6.Bangkok Airways 7.843 Asia
7.Singapore Airlines 7.728 Asia
8.AirAsia X 7.703 Asia
9.ANA All Nippon Airways 7.667 Asia
10.Royal Brunei Airlines 7.594 Asia
11.Japan Airlines 7.578 Asia
12.Qatar Airways 7.516 Middle East
13.China Southern Airlines 7.475 Asia
14.Oman Air 7.257 Middle East
15.Virgin America 7.178 North America
16.Lufthansa 7.101 Europe
17.Aer Lingus 7.094 Europe
18.Thai Airways 7.055 Asia
19.Swiss International Air Lines 7.046 Europe
20.Alaska Airlines 7.042 North America
21.KLM Royal Dutch Airlines 7.034 Europe
22.Cathay Pacific Airways 7.026 Asia
23.jetblue Airways 6.927 North America
24.Qantas Airways 6.860 Australia Pacific
25.Aeroflot Russian Airlines 6.788 Europe
26.jet2 6.786 Europe
27.Air New Zealand 6.770 Australia Pacific
28.Norwegian 6.758 Europe
29.China Airlines 6.695 Asia
30.easyjet 6.674 Europe
31.SriLankan Airlines 6.625 Asia
32.southwest Airlines 6.423 North America
33.Scoot 6.333 Asia
34.Icelandair 6.309 Europe
35.Emirates 6.282 Middle East
36.South African Airways 6.262 Africa
37.LAN Airlines 6.249 South America
38.Philippine Airlines 6.240 Asia
39.Malaysia Airlines 6.220 Asia
40.AirAsia 6.198 Asia
41.Ryanair 6.157 Europe
42.Finnair 6.118 Europe
43.Austrian Airlines 6.096 Europe
44.Vietnam Airlines 6.074 Asia
45.Monarch Airlines 6.057 Europe
46.Iberia 6.056 Europe
47.Air transat 5.992 North America
48.Virgin Australia 5.918 Australia Pacific
49.Hawaiian Airlines 5.892 North America
50.Air Berlin 5.812 Europe
51.Air India 5.755 Asia
52.flybe 5.738 Europe
53.Air France 5.730 Europe
54.Brussels Airlines 5.695 Europe
55.Turkish Airlines 5.617 Europe
56.EgyptAir 5.598 Africa
57.Delta Air Lines 5.572 North America
58.British Airways 5.563 Europe
59.SAS Scandinavian Airlines 5.553 Europe
60.Jet Airways 5.547 Asia
61.Aeromexico 5.523 North America
62.TAP Portugal 5.522 Europe
63.Thomson Airways 5.516 Europe
64.Alitalia 5.472 Europe
65.China Eastern Airlines 5.425 Asia
66.Jetstar Airways 5.386 Australia Pacific
67.Virgin Atlantic Airways 5.384 Europe
68.Wizz Air 5.110 Europe
69.Ethiopian Airlines 5.088 Africa
70.Thomas Cook Airlines 5.040 Europe
71.Etihad Airways 4.891 Middle East
72.Air Canada 4.768 North America
73.Air China 4.581 Asia
74.Vueling Airlines 4.136 Europe
75.Allegiant Air 3.942 North America
76.Sunwing Airlines 3.786 North America
77.Frontier Airlines 3.631 North America
78.United Airlines 3.444 North America
79.American Airlines 3.351 North America
80.Spirit Airlines 2.968 North America



TOP: A Bangkok Airways’ colorful Airbus – A320 set to leave Siem Reap for Bangkok. Photo: Dennis Jarvis

INSET: Passengers boarding a Bangkok Airways flight to Chiang Mai from Bangkok’s Suvarnabhumi Airport. Photo: David McKelvey

By Thai Residents reporters



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