BASED on a survey conducted by UK-based consultancy Skytrax and released this week Bangkok Airways is the sixth most- loved airline in the world while Thai Airways International ranked 18th.
With over 420 airlines featured in the survey in which customers rated their flights across eight categories including seat comfort, onboard services, food & beverages, inflight entertainment, onboard Wi-Fi, airport services and value for money, Asian airlines dominated 11 out of the top 15 positions.
This led to Garuda Indonesia coming first with 85% satisfaction score, Asiana Airlines second with 83% satisfaction and EVA Air third with 81% satisfaction.
“Europe’s most loved airline is Athens-based Aegean Airlines who rank 4th worldwide on a satisfaction score of 80.7%. In the region, Lufthansa are No 2 in Europe scoring 71.01%, followed closely by Aer Lingus at 70.94%. Low-cost airline Ryanair (61.57%) has improved considerably in the last year, and now scores 6% higher than British Airways (55.63%).
“Amongst the big three Middle East airlines, Qatar Airways leads the way, ranked 12th worldwide with a satisfaction score of 75.16%, Emirates at 62.82% and Etihad Airways scoring 48.91%.
“North America produces contrasting satisfaction scores. Virgin America head up the list with 71.78% satisfaction, Alaska Airlines on 70.4% and jetBlue Airways at 69.2%. Delta Air Lines (55.72%) is the highest position major US carrier, before a considerable drop down to United Airlines (34.4%), American Airlines (33.51%) and Spirit Airlines at 29.68%,” Skytrax said.
At Farnborough Airshow in UK last month, Skytrax named the world best airlines for 2016 with Emirates coming first followed by Qatar Airways in the second position and Singapore Airlines placing third.
The Top 80 Most Loved Airlines
Results exclude any airline with under 225 reviews
| AIRLINE | SCORE (max 10) | REGION |
| 1.Garuda Indonesia | 8.499 | Asia |
| 2.Asiana Airlines | 8.311 | Asia |
| 3.EVA Air | 8.129 | Asia |
| 4.Aegean Airlines | 8.070 | Europe |
| 5.Korean Air | 7.926 | Asia |
| 6.Bangkok Airways | 7.843 | Asia |
| 7.Singapore Airlines | 7.728 | Asia |
| 8.AirAsia X | 7.703 | Asia |
| 9.ANA All Nippon Airways | 7.667 | Asia |
| 10.Royal Brunei Airlines | 7.594 | Asia |
| 11.Japan Airlines | 7.578 | Asia |
| 12.Qatar Airways | 7.516 | Middle East |
| 13.China Southern Airlines | 7.475 | Asia |
| 14.Oman Air | 7.257 | Middle East |
| 15.Virgin America | 7.178 | North America |
| 16.Lufthansa | 7.101 | Europe |
| 17.Aer Lingus | 7.094 | Europe |
| 18.Thai Airways | 7.055 | Asia |
| 19.Swiss International Air Lines | 7.046 | Europe |
| 20.Alaska Airlines | 7.042 | North America |
| 21.KLM Royal Dutch Airlines | 7.034 | Europe |
| 22.Cathay Pacific Airways | 7.026 | Asia |
| 23.jetblue Airways | 6.927 | North America |
| 24.Qantas Airways | 6.860 | Australia Pacific |
| 25.Aeroflot Russian Airlines | 6.788 | Europe |
| 26.jet2 | 6.786 | Europe |
| 27.Air New Zealand | 6.770 | Australia Pacific |
| 28.Norwegian | 6.758 | Europe |
| 29.China Airlines | 6.695 | Asia |
| 30.easyjet | 6.674 | Europe |
| 31.SriLankan Airlines | 6.625 | Asia |
| 32.southwest Airlines | 6.423 | North America |
| 33.Scoot | 6.333 | Asia |
| 34.Icelandair | 6.309 | Europe |
| 35.Emirates | 6.282 | Middle East |
| 36.South African Airways | 6.262 | Africa |
| 37.LAN Airlines | 6.249 | South America |
| 38.Philippine Airlines | 6.240 | Asia |
| 39.Malaysia Airlines | 6.220 | Asia |
| 40.AirAsia | 6.198 | Asia |
| 41.Ryanair | 6.157 | Europe |
| 42.Finnair | 6.118 | Europe |
| 43.Austrian Airlines | 6.096 | Europe |
| 44.Vietnam Airlines | 6.074 | Asia |
| 45.Monarch Airlines | 6.057 | Europe |
| 46.Iberia | 6.056 | Europe |
| 47.Air transat | 5.992 | North America |
| 48.Virgin Australia | 5.918 | Australia Pacific |
| 49.Hawaiian Airlines | 5.892 | North America |
| 50.Air Berlin | 5.812 | Europe |
| 51.Air India | 5.755 | Asia |
| 52.flybe | 5.738 | Europe |
| 53.Air France | 5.730 | Europe |
| 54.Brussels Airlines | 5.695 | Europe |
| 55.Turkish Airlines | 5.617 | Europe |
| 56.EgyptAir | 5.598 | Africa |
| 57.Delta Air Lines | 5.572 | North America |
| 58.British Airways | 5.563 | Europe |
| 59.SAS Scandinavian Airlines | 5.553 | Europe |
| 60.Jet Airways | 5.547 | Asia |
| 61.Aeromexico | 5.523 | North America |
| 62.TAP Portugal | 5.522 | Europe |
| 63.Thomson Airways | 5.516 | Europe |
| 64.Alitalia | 5.472 | Europe |
| 65.China Eastern Airlines | 5.425 | Asia |
| 66.Jetstar Airways | 5.386 | Australia Pacific |
| 67.Virgin Atlantic Airways | 5.384 | Europe |
| 68.Wizz Air | 5.110 | Europe |
| 69.Ethiopian Airlines | 5.088 | Africa |
| 70.Thomas Cook Airlines | 5.040 | Europe |
| 71.Etihad Airways | 4.891 | Middle East |
| 72.Air Canada | 4.768 | North America |
| 73.Air China | 4.581 | Asia |
| 74.Vueling Airlines | 4.136 | Europe |
| 75.Allegiant Air | 3.942 | North America |
| 76.Sunwing Airlines | 3.786 | North America |
| 77.Frontier Airlines | 3.631 | North America |
| 78.United Airlines | 3.444 | North America |
| 79.American Airlines | 3.351 | North America |
| 80.Spirit Airlines | 2.968 | North America |
CAPTIONS:
TOP: A Bangkok Airways’ colorful Airbus – A320 set to leave Siem Reap for Bangkok. Photo: Dennis Jarvis
INSET: Passengers boarding a Bangkok Airways flight to Chiang Mai from Bangkok’s Suvarnabhumi Airport. Photo: David McKelvey
By Thai Residents reporters
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